Shipping & Returns

SHIPPING

We are pleased to offer a free two-day shipping for all orders within the United States, but if you want to have a faster shipping, you can select other options at checkout.

Standard Delivery (2 Business days) : Free

Expedited Delivery (1-3 Business days) : When you checkout, you will pay little extra money, depending on your selection on expedited delivery.

Free-pick up at store : If you select this option, we will email you when your order is ready for pick-up at our store.

Grillz Jewelry by T&H Jeweler 
159 Sharpstown Center, #150C
Houston, Texas 77036

We try our best to get your orders ready earlier than the expected time. However, under unforeseen circumstances, delays might happen. 

*Notes:

• Please account for an additional time of 3 days for our processing and customizing your order.
• Custom-made orders can take a longer processing time of 1-2 weeks, depending on the complexity of your order. 
  (Refer to our custom orders for your information on how to place your own style grillz).
• Your order will be returned to us if you are not available to receive your package or pick it up at the delivery company’s local station. We take no responsibilities for orders that are not picked up within this period. Customers are responsible for re-delivery charges for us to re-ship the packages.

RETURNS

All orders are customized uniquely, so all sales are final – no refunds/exchanges are accepted.

If you receive your order that is defective or looks incorrect to your requests, please immediately contact us within 24 hours.

If you want to cancel your order after placing it on our website, please immediately contact us within 24 hours. There will be a 30% deduction from the original amount you paid, and we will return the 70% of your money to the payment method you made on our website. You should expect to receive your refund within 2 weeks.