Frequently Asked Questions
Since our customers ask us many common questions, we thought of giving you our responses to the ones that we have received the most. If you do not find what you want to ask here, please feel free to reach out us.
Do you ship orders outside of the United States?
No. We do not ship our products internationally at this time.
ORDERS & PAYMENTS QUESTIONS
Do I have to create an account to make a purchase?
No. You do not. We leave that optional to you. You can check out as a guest, but having an account will make your ordering process faster for future purchases.
Can I order a product online and pick it up in a store?
When you choose a shipping option, click on the “Free Pick-up in Store” option so you can come to get your order in our store for FREE. We will email you once your order is ready for pick up.
What if I have questions about my order?
If you have any questions regarding your order, please email our Customer Care team at email@example.com and include your order number with full name in the message. Our team will circle back to you at our earliest availability.
JEWELRY GUARANTEE & CARE QUESTIONS
Do you offer a jewelry guarantee?
Because all grillz are custom-made for specific customers, we only guarantee the gold itself is real and exactly matches with a carat you requested at your check out. By the time you receive your order, if you grill set does not fit or somehow looks incorrect to what you requested, please immediately email our team at firstname.lastname@example.org (please include your order number and pictures of your grill set in the message, it will help us help you faster).
Do you offer a jewelry insurance?
No. We do not. However, since we always want you to have a great experience with your grill, we provide some tips for your use. (Please refer to our basic terms to remember).
PRODUCTS & INVENTORY QUESTIONS
What if I do not find what I want in your collection?
We anticipate this can happen even though we, at Grillz Jewelry, are known for a broad selection of grillz. Our approach is to keep updated our collection regularly with trendy styles, popular gold types, different colors, and additional custom options to choose from. In case you still do not find what you are looking for on our website, the best way is to contact us or visit our store.
We believe asking questions is a great way to understand each other more, so we appreciate all your questions! Our FAQ list will be updated as we receive more common inquiries from our customers.